A Quick Tour of TimeSaver™ Predictive Dialer

Database Management with TimeSaver™

The TimeSaver™ Predictive Dialer uses Microsoft™ Access databases for systems handling up to 32 agents. This standard DB format can be managed with MS Access itself or with our own Database Management Utility. The utility is simple and quick to use. For systems handling more than 32 agents, TimeSaver™ uses Microsoft SQL databases to manage the high volume of data that is being transferred. The database stores all of the call information such as Call Date, Call Time, Call Status, and Callee information.

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Database Management Utility (Fig. TS-4)